At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
Job Description
The opportunity for U
We’re now on the lookout for a Production Support Business Analyst to support our Retail Wealth, EMEA team that is working on delivering business solutions and high-quality support to GBST clients. In your role as Production Support Business Analyst, you’ll analyse and determine information needs, develop detailed requirements and functional designs, and help resolve client-raised tickets in line with service agreements.
You’ll be joining a global, diverse team in an Australian-based company and collaborate with business analysts, technical analysts, project managers, and subject matter experts to deliver effective solutions and support to our clients.
This is a permanent full-time opportunity based in London. Take a look and see if this is the next career step for GBST & U.
Desired Skills and Experience
What U will do:
Investigate, classify, and prioritise issues from the GBST issue management system, ensuring tasks are completed in line with client SLAs.
Write and review detailed requirements and functional designs based on client needs and legislative issues.
Conduct impact analysis and ensure requirements are approved by clients.
Provide on-site consultancy to production clients, including support during User Acceptance Testing phases.
Manage the critical incident process, ensuring stakeholders are informed and incidents are resolved efficiently.
Build strong working relationships with internal and external clients and contribute to continuous improvement initiatives.
Deliver 24/7 support via on-call rotation for after-hours issues.
U will be someone with:
Tertiary qualifications and/or significant experience in IT or as a business analyst within financial services.
Detailed knowledge of pension and wrap systems in the UK market.
Knowledge of current legislation in the UK market, including pensions and ISAs.
Experience in gathering business requirements, gap analysis, business process re-engineering, and writing detailed requirements and functional designs.
Excellent listening, oral, and written communication skills.
Strong logical and analytical problem-solving abilities.
Ability to work both independently and as part of a team.
Attention to detail, ability to prioritise, and meet deadlines.
Awareness of risk management and client service levels.
Experience working in both Waterfall and Agile development environments.
Desirable:
Knowledge of SQL, XML, and Composer data model.
Workflow, compliance, testing, and training experience.
Participation in legislative work groups (e.g., HMRC, FCA)
GBST & U benefits (UK):
Hybrid working arrangement
Instant savings and discounts on major retailers across the country
Private Health Insurance including Dental and Optical Cover
Non-contributory Pension Scheme
Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions
Additional GBST & U day off every year
Employee Assistance Program (EAP)
LinkedIn Learning
Applicants must have the legal right to work in the UK; visa sponsorship is not available for this role.
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or reach out to Careers@gbst.com if you have any questions.
Please note due to a high volume of applications received, we are only able to contact applicants progressing to the next stage. We are currently managing recruitment internally and do not require support from external agencies.
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