At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations.
We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
Job Description
The opportunity for U
We are currently seeking an IT Desktop Support Analyst to join our IT team and support our Sydney office team members with their IT requirements. If you have a passion for customer service and want to build on your IT experience in a fast-paced global business, we want to hear from you!
This Sydney-based role provides both onsite and remote technical support for computer hardware, software, networks, and peripherals. The focus is on resolving user issues, performing installations and configurations, and troubleshooting to ensure system stability and user satisfaction. Key responsibilities include responding to service requests, setting up new user accounts, repairing equipment, and using ITSM tools to manage tickets in alignment with service level agreements (SLAs).
What U will do:
Technical Support: Provide first and second-level support for user issues, including hardware, software, network connectivity, and peripheral devices like printers and mobiles.
Installation & Configuration: Install, configure, and troubleshoot computer hardware, software, operating systems, and applications for end-users.
User Account Management: Set up and manage new user accounts and provide initial IT setup for new employees.
Hardware Maintenance: Repair and replace malfunctioning equipment, such as laptops, desktops, and mobile devices.
Remote Support: Utilize remote assistance tools to provide support to users, including monitoring and shadowing.
Troubleshooting: Diagnose and resolve technical issues related to network and desktop environments.
Documentation: Record and track customer contacts and technical issues in IT Service Management (ITSM) tools.
Asset Management: Ensure new hardware and software are up-to-date and deployment-ready before being issued to users.
Understand and adhere to company policies and procedures, corporate Code of Conduct and comply with legal obligations
Where appropriate keeps up to date with industry trends and changes through membership of relevant organisations
Ensures personal adherence to workplace health and safety requirements and takes positive action to ensure a safe workplace
Acts in an ethical way when dealing with company assets and other people
Desired Skills and Experience
U will be someone with:
At least 2 years of experience in a similar role with a strong customer focus, responding quickly and efficiently to support requests
Customer Service: Excellent verbal and written communication skills to provide professional, user-focused solutions.
Problem-Solving: A natural problem-solver who can identify and resolve technical issues efficiently.
Technical Aptitude: Strong knowledge of computer hardware, software, and network systems.
Time Management: Ability to prioritize tasks and manage workloads effectively to meet service level agreements (SLAs).
Adaptability: Willingness to learn and adapt to new technologies and evolving customer requirements.
GBST & U benefits (AU):
Flexible/hybrid working arrangement (2 days work from home weekly)
Instant savings and discounts on major retailers across the country
Employee Assistance Program (EAP)
Study Assistance Program
Additional GBST & U day off every year
Paid parental leave
Swapping public holidays with a day of significance for you
Annual Flu Vaccination
Novated car leasing
Discounted private health insurance
LinkedIn Learning
Apply now or reach out to Careers@gbst.com if you have any questions.
(Please note due to a high volume of applications received, we are only able to contact applicants progressing to the next stage. We are currently managing recruitment internally and do not require support from external agencies.)
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