At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
The opportunity for U
We’re now on the lookout for a Product Support Analyst to be the first point of contact for all client enquiries and support issues in our Wealth Management team. In your role as Product Support Analyst, you’ll work on servicing these client enquiries through to a resolution ensuring a timely outcome and client satisfaction, while adhering to contractual obligations. You’ll be joining a global, diverse team in an Australian based company and collaborate with a high performing team. This is a full time opportunity based in Melbourne or Wollongong. Take a look and see if this is the next career step for GBST & U.
Job Description
What U will do:
• With Client enquiries, capture sufficient information to investigate or escalate an issue.
• Excellent prioritisation skills, including understanding the urgency of issues raised.
• Provide thorough investigation and analysis of issues.
• Escalate / highlight / redirect enquiries where appropriate.
• Follow up and close out issues, to minimise any backlog.
• Maintain a professional and empathetic communication style, while ensuring commitments made to clients can be delivered on.
• Help clients achieve their goals by providing training to improve their understanding of our products.
• Maintain a good understanding of the GBST suite of products installed in Client environments and how these products interrelate with the client’s business processes and requirements.
• Where required, visit Client offices as practicable (and as directed by internal stakeholders) to discuss support issues, provide ad-hoc assistance, and improve understanding of how the Client uses our products.
U will be someone with:
• A client service background or mindset;
• Sound problem solving and analytical skills;
• Excellent written and oral communication skills;
• To collaborate with internal and external stakeholders;
• The ability to work on multiple tasks under restricted timelines;
• Wealth management/Superannuation products or industry knowledge is desirable as is experience in using GBST products;
• Tertiary training in accounting, investments related or information technology disciplines is desirable;
• A good understanding of how technology helps financial institutions enhance their services;
• Energy, curiosity and an open mindset.
Desired Skills and Experience
GBST & U benefits:
• 2 days flexible/hybrid working arrangement
• Employee Assistance Program (EAP)
• Study Assistance Program
• Additional GBST & U day off every year
• Paid parental leave
• Swapping public holidays with a day of significance for you
• Annual Flu Vaccination
• Novated car leasing
• Discounted private health insurance
If you’re looking for a role where you can be a part of exciting innovation - we want to hear from you!
Apply now or reach out to Careers@gbst.com if you have any questions. Please note that due to the volume of applications only candidates progressing to the next stage will be contacted. Thank you for your interest in GBST.
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