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Business Analyst (UK)

08/10/2024
28/11/2024
Permanent - Full Time
London
Technology

Take a Look!

  • London location
  • Work in a flexible and hybrid work environment
  • Growing global Fintech

GBST provides innovative technology solutions to the global financial services industry. We are a forward-thinking business, delivering innovative wealth management solutions to enable, support and scale wealth management and advice to some of the largest financial services organisations in the world.  

Job Description

The Role

Key responsibilities include:

  • Investigating, classifying and prioritising issues assigned to you from the GBST issue management system (currently "Mashups").
  • Writing and/or reviewing detailed requirements submitted by clients in production as directed.
  • Researching, analysing and/or writing detailed requirements relating to legislative issues.
  • Writing Functional Designs or User Stories in response to requirements submitted by clients in production as directed.
  • Providing on-site consultancy to production clients (such as supporting a clients User Acceptance Test Phase) as required.
  • Prioritising issues based on impact and urgency.
  • Business Support: Provide high-quality support to clients via phone, email and chat with a focus on resolving application issues.
  • Incident Management: Monitor, manage, and resolve incidents in a timely manager, ensuring adherence to Service Level Agreements (SLAs) and quality standards
  • Troubleshooting & Analysis: Investigate and resolve application issues, using business knowledge and experience, logs, SQL queries, and diagnostic tools to identify root causes and implement effective solutions.
  • Documentation: Create and maintain detailed documentation for common issues, resolutions, and troubleshooting processes to ensure knowledge is shared across the support team.
  • Collaboration: Work closely with technical and infrastructure teams to escalate and resolve complex issues that require cross-functional support.
  • System Optimisation: Identify recurring issues and recommend enhancements to improve system stability, performance, and user experience.
  • Client Training & Communication: Provide guidance to client on best practices, new features, and changes in application functionalities, while ensuring clear and professional communication,

Desired Skills and Experience

To be successful you will need:

  • Tertiary qualifications and/or significant experience in the IT industry and/or as a client administration Business Analyst within a reputable Financial Institution that operates in a similar industry as GBST.
  • Experience in the financial services industry.
  • Detailed knowledge in Pension and Wrap systems in the UK market.
  • Experience in the following areas:
    • Gathering business requirements and writing business specifications
    • Gap analysis process and deliverables
    • Business process re-engineering
    • Writing detailed requirements and functional designs / and or user stories
  • Technical Expertise: Strong understanding of application support practices, with experience in SQL, troubleshooting, and diagnostic tools. Knowledge of financial software or fintech applications is essential.
  • Problem-Solving Skills: Proactive approach to troubleshooting and resolving complex issues, with an analytical mindset and attention to detail.
  • Customer-Focused: Excellent communication skills and a customer-centric approach, with the ability to work effectively with clients under pressure.
  • Collaboration: Strong team player with the ability to work across teams and departments to resolve issues and improve service delivery.
  • Adaptability: Comfortable working in a fast-paced environment with a commitment to continuous learning and professional growth.

 

Nice to Have:

  • Familiarity with ITIL framework and best practices in incident and problem management.

GBST&U benefits include:

  • GBST U-Day - an extra day of leave per year
  • Private Health Insurance including Dental and Optical Cover
  • Non-contributory Pension Scheme
  • Salary Sacrifice –Car Scheme, Cycle to Work Scheme and Additional Pension
  • Flexible working arrangements
  • Employee Assistance Program (EAP)
  • LinkedIn Learning

Successful candidates will be joining a diverse team in a global company with a friendly, committed and client focused team.

If this sounds like the right opportunity, we want to hear from you!

(Please note due to a high volume of applications received, we are only able to contact applicants progressing to the next stage.  No agencies please)

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